MarineSpareParts B.V. is responsible for the processing of personal data as shown in this privacy statement.
About our privacy policy
MarineSpareParts B.V. cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by MarineSpareParts B.V.. The effective date for the validity of these conditions is 21/12/2023, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, whose contact details can be found at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use and for whom the data is visible.
1. Webshop software
Magento
Our online store was developed with Magento software. Personal data that you make available to us for the benefit of our services will be shared with this party. Magento has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Magento is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the use of SSL encryption, a strong password policy and secure data storage. Magento reserves the right to share collected data within its own group and affiliated partners to further improve its services. Magento takes into account the applicable legal retention periods for (personal) data.Magento hosting
Our online store was developed with Magento software, we have chosen Strato for our web hosting. Personal data that you make available to us for the benefit of our services will be shared with this party. Strato has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Strato is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.2. Webhosting
Strato
We purchase web hosting and email services from Strato. Strato processes personal data on our behalf and does not use your data for its own purposes. This party can collect metadata about the use of the services. This is not personal data. Strato has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Strato is obliged to maintain confidentiality under the agreement.3. E-mail and mailing lists
Klaviyo
Our website uses Klaviyo, a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via Klaviyo's servers. Klaviyo will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website you will see the 'unsubscribe' link. If you click here you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Klaviyo. Klaviyo uses cookies and other internet technologies that provide insight into whether emails are opened and read. Klaviyo reserves the right to use your data to further improve its services and to share information with third parties in this context.Strato
We use the services of Strato for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Strato does not have access to our mailbox and we treat all our email traffic confidentially.4. Payment processors
Mollie
We use the Mollie platform to process (part of) the payments in our online store. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the services and in this context to share (anonymized) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal periods.5. Reviews
Trusted Shops
We collect reviews via the Trusted Shops platform. If you leave a review via Trusted Shops, you are required to provide your name and email address. Trusted Shops shares this information with us so that we can link the review to your order. In some cases, Trusted Shops may contact you to provide an explanation of your review. If we invite you to leave a review, we will share your name and email address with Trusted Shops. They only use this information for the purpose of inviting you to leave a review. Trusted Shops has taken appropriate technical and organizational measures to protect your personal data. Trusted Shops reserves the right to engage third parties to provide services, and we have given Trusted Shops permission to do so. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Trusted Shops engages third parties.6. Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out deliveries. It is necessary for us to share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out deliveries. It is necessary for us to share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.DPD
If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out deliveries. It is necessary for us to share your name, address and residence details with DPD. DPD only uses this data for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.7. Invoicing and accounting
Exact Online
We use the services of Exact Online to maintain our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used to administer sales invoices. Your personal data is sent and stored protected. Exact Online is obliged to maintain confidentiality and will treat your data confidentially. Exact Online does not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of the processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, MarineSpareParts B.V. are obliged to share your data on the basis of a legal obligation in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities offered by the law.
Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. This also means that we do not store your data for longer than two years from the last moment of contact or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your email address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of completed requests, in the case of a request to be forgotten we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to inspect the data that we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process that relates to your person or that can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you, processed by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed.
Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data by or on behalf of MarineSpareParts B.V. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
This webshop uses cookies, we do this to make the webshop function better and to optimize the user experience.
What are cookies?
Cookies are small text files that are placed on a PC, tablet or mobile phone by an internet page.
What do these cookies do?
We place session and permanent cookies. Session cookies allow us to see which parts of the website you viewed during your visit. Permanent cookies allow us to recognize your computer when you visit the website in question again. Cookies can also be placed by social media, these are used to share website content directly via social media.
Which cookies do we use?
We believe it is very important that you know which cookies our website uses and for what purposes they are used. You can trust that we take technical and organizational measures to prevent unlawful use of personal data.
Functional cookies
These are cookies that make surfing our website easier for you as a visitor. We use functional cookies that ensure that you can add items to your shopping cart and that they will still be there the next time you visit our website. We also use a cookie that ensures that when you are logged in and leave the website, you are still logged in when you return.
Analysis cookies
These cookies (Google Analytics, Google Tag Manager, Klaviyo) allow us to measure the surfing behavior of visitors to our website, so that we can improve user experience where necessary. In this way we ensure that your experience of our website continues to improve and that unimportant information is given a different place on our website.
Advertising cookies
With these cookies (Facebook, Google Adwords) we can measure the effect of our advertisements. This way we can clearly determine which advertisements and discount promotions appeal to you and which do not.
Agree
If you agree to the placing of cookies, you do not have to do anything. If you prefer not to do this, you can change the privacy or cookie settings of the browser yourself. Click on the links below to find out how to do this:
Google Chrome
Mozilla Firefox
Internet Explorer 7 and 8
Internet Explorer 9
Microsoft Edge
Safari
Opera
Safe
The use of cookies is safe. This does not allow us to trace any personal information, such as an address, telephone number or e-mail address. As a result, cookies cannot be used for mailing, e-mail and/or telemarketing campaigns.
Important to know
Due to the way the internet and websites work, we may not always have insight into the cookies placed by third parties via our website. This is especially the case if our web pages contain so-called embedded elements; these are texts, documents, images or videos that are stored with another party, but that are shown on, in or via our website.
If you have come across cookies that fall into this category and that we have not mentioned above, please let us know. Or contact the third party directly and ask which cookies they place, the reason for this, what the lifespan of the cookie is and how they have guaranteed your privacy.
If you have any questions regarding our cookie policy, you can ask them by emailing us to service@allesmarine.nl or calling our office and asking for the Data Protection Officer.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.
Contact details
MarineSpareParts B.V.
Wieder 35
1648 GA De Goorn
The Netherlands
T (310) 226-4509
E service@allesmarine.nl